FAQs
1. What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, and Visa. All payments are processed securely using encrypted systems.
2. In which currency will I be charged?
All prices and payments are processed in United States Dollars (USD).
3. Is my payment information secure?
Yes. We do not store your card details. Payments are handled by PCI-DSS compliant payment providers using SSL encryption.
4. Why was my payment declined?
Payments may be declined due to incorrect details, insufficient funds, bank restrictions, or temporary provider issues. Please contact your bank or try another payment method.
Orders & Processing
5. How long does order processing take?
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
6. Can I change or cancel my order after placing it?
Once an order is confirmed, it cannot be modified or canceled because processing begins quickly. Please contact us immediately if you believe an error was made.
Shipping & Delivery
7. Where do you ship?
We ship exclusively within the United States.
8. Where are orders shipped from?
All orders are shipped from our warehouse in Germany (Teltow, Brandenburg).
9. What is the total delivery time?
Order processing takes 1–3 business days, and delivery takes 5–10 business days after shipment.
The total estimated delivery time is 6–13 business days from order confirmation.
10. How much does shipping cost?
Shipping costs are clearly displayed at checkout before payment. Promotional or free shipping offers, when available, are clearly indicated. There are no hidden fees.
11. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a confirmation email with a tracking number. If you do not receive tracking information within 48 hours, please contact us.
12. What happens if delivery fails?
Delivery may fail due to an incorrect address, recipient absence, or an unclaimed package. If the package is returned to us, reshipment is free if the carrier is responsible. If the issue is due to an incorrect address or unclaimed package, reshipping fees may apply and will always be clearly communicated.
13. What if my order is delayed?
Delays may occur due to high shipping volumes, carrier disruptions, or weather conditions. If your order has not arrived within 10 business days after shipment, contact us so we can investigate with the carrier.
Returns & Refunds
14. What is your return policy?
You have 30 calendar days from delivery to return an item. Items must be in resalable condition unless defective or incorrect.
15. Do you offer free returns?
Yes. Return shipping is 100% free, and there are no restocking fees.
16. How long do refunds take?
Refunds are processed within 5 business days after the returned item is received and inspected. Depending on your bank, it may take an additional 5–10 business days for the funds to appear.
17. What if I receive a defective or incorrect item?
You will receive a full refund, including original shipping costs.
Products
18. Are product images and descriptions accurate?
We make every effort to ensure accuracy. However, minor variations in color or appearance may occur due to screen settings or production batches.
19. Are there non-refundable or final sale items?
No. We do not offer non-refundable or final sale items, in compliance with transparency and Google Merchant Center policies.
Privacy & Security
20. How is my personal data handled?
We comply fully with GDPR. Your data is used only for order processing, customer support, and legal obligations. We never sell your personal data. Full details are available in our Privacy Policy.
Customer Support
21. How can I contact customer support?
Email: help@styleuper.com
Phone: +49 179 5174971
Support Hours: Monday – Friday, 09:00 – 20:00 (GMT)
We respond within 1 business day.
